TERMS AND CONDITIONS

Welcome to Pilates by Charles I am dedicated to providing a safe, enjoyable, and effective Pilates experience. By booking a session or using my services, you agree to the following terms and conditions:

1. General Conduct

  • Respectful Behaviour: All clients must respect the rights and comfort of others in all communal areas. Disruptive behaviour or language will not be tolerated.

  • Health and Safety: It is the responsibility of each client to inform myself (Pilates by Charles) of any health conditions, injuries, or concerns prior to participating in a session.

  • Age Requirements: I will only be taking on clients aged 18 or above, until any further notice.

  • Personal Property: Pilates by Charles is not responsible for any lost, stolen, or damaged personal property.

2. Classes and Packages

  • Session Availability: All sessions are subject to scheduling availability.

  • Pricing: Prices are clearly outlined on this website.

  • Expiry of Class Packages: Packages are valid for 

Single Session – 30 days

Intro Pack – 30 days

4x Session Pack - 2 Months 

8x Session Pack - 3 Months 

  • Valid from the date of purchase unless otherwise specified.

3. Studio Use

  • Dress Code: Clients must wear appropriate athletic attire for Pilates practice. Non-slip/grippy socks only, no bare feet.

  • Equipment Usage: All studio equipment must be used as directed by myself (Pilates by Charles). Equipment will be checked and reset before clients arrival.

4. Medical Considerations

  • Health Declaration: Clients must complete a health questionnaire prior to their first session during our consultation. It is important that you inform myself (Pilates by Charles) about any injuries, physical limitations, or health conditions (including pregnancy) that may affect your participation.

  • Medical Clearance: If you have any medical conditions or injuries that might impact your ability to participate in your session, I may ask you to consult a doctor before engaging in any further session.

Refund Policy

1. Single Sessions and Packages

  • Refunds: Private sessions are non-refundable once payment has been processed. However, credits may be issued in cases of illness or emergencies with prior notice.

  • Injuries or Medical Conditions: If a medical condition prevents you from continuing with your Pilates sessions, I can offer additional credits to use in the future, making sure you have been cleared safe to exercise by your doctor.

2. Errors in Payment

If an error occurs with a payment, please contact me immediately. I will resolve billing issues and process any necessary adjustments.

Cancellation Policy

I understand that life happens, but in order to ensure that I can prepare and my studio remains efficient, I have a cancellation policy in place.

Private Session Cancellations

  • 24-Hour Notice: Private sessions require 24 hour’s notice for cancellations. Cancellations made within 24 hours will be charged at a session rate or credit, whichever may be applicable.

  • Late Arrivals: If you arrive late for a private session, your session will still end at the scheduled time to avoid disrupting the next client.

  • No-Shows: If you fail to show up for a session without prior cancellation, you will be charged the full price of the session.

Studio Etiquette

To ensure the best experience for everyone at Pilates by Charles, please observe the following etiquette:

  • Arrive Early: Arriving at least 5/10 minutes before your session starts allows you to settle in and get ready for the session. There maybe a 1:1 session already happening, so ring the bell and come and wait in the seating area until I can come and get you.

  • Phone Use: Please turn off or silence your phone during your session to avoid distractions.

  • Personal Hygiene: Cleanliness is important in any fitness environment. Please practice good personal hygiene, including wearing clean, sweat-wicking clothes.

  • Noise: Keep noise to a minimum while entering the space as it is a shared working environment. Respect others' space and focus.

Liability Waiver

By participating in any sessions, you acknowledge and accept the inherent risks associated with physical exercise. You agree to release Pilates by Charles from any liability for injury or damages that may occur during session times or while using studio facilities or equipment. A liability waiver must be signed before attending any session at the studio.

Contact Information

For any questions, concerns, or assistance please contact me via: